Operator: Shenzhen Dongfang Xinchun Trading Co., Ltd. (深圳市东方馨淳贸易有限公司).
Last updated: 2026-07-25
If you request a refund before we begin working on your portrait (i.e., before we confirm receipt of your photo and start production), we will issue a full refund. Requests are typically processed within 3–5 business days via your original payment method through Creem.
Because each portrait is a custom digital file made specifically for you, completed and delivered orders are generally non-refundable. If you are not satisfied with the result, contact us within 14 days of delivery — we will provide a free revision (one round) or, at our discretion, a goodwill resolution. We want you to love your cat.
If we cannot fulfill your order (e.g., the photo is unusable, or the subject is not a cat), we will contact you to resolve it or issue a full refund.
Please contact us before opening a chargeback. Most issues can be resolved faster directly. We reserve the right to provide evidence of delivery in dispute cases.
Email support@aicat.pet with your order ID and a short note. We aim to reply within 1–2 business days.